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Position Number: 1.3.4.4 Date: 05/21/2026Ìý

Position Title: Systems Administrator / Help Desk Specialist 

Department: Computer Services Division: Business and Finance

Number of hours per week for which this position is budgeted: 40Ìý

Number of months per year for which this position is budgeted: 12ÌýÌý

Reports to: Director of Computer Services FLSA Status: ±·´Ç²Ô-·¡³æ±ð³¾±è³ÙÌý

POSITION SUMMARY 

The Systems Administrator / Help Desk Specialist provides first- and second-level technical support  to faculty, staff, and students while also supporting the reliability and security of core IT systems.  This role emphasizes customer service–focused technology support, end-user education,  workstation and peripheral support, account administration, endpoint management, and day-to-day  administration of campus systems and services in support of the mission of ·¬ÇÑÉçÇø  University. 

Employee must possess a vibrant, personal Christian faith including a clear testimony of Christian  conversion and be actively involved in an evangelical, preferably Southern Baptist, church. 

DUTIES AND RESPONSIBILITIES 

• Provide front-line technical support via phone, email, ticketing system, and in person;  prioritize, track, and resolve requests in accordance with service expectations. • Troubleshoot and resolve hardware, software, printing, account, and connectivity issues;  escalate complex issues as needed and communicate status and next steps to end users. • Install, configure, and maintain desktops, laptops, printers, and peripherals; deploy and  support standard images and approved software. 
• Support classroom and campus audio/visual technology, including in-class assistance and  coordination of equipment setup for events as needed. 
• Document service requests and solutions; maintain and contribute to shared knowledge base  articles, procedures, and system documentation. 
• Administer user accounts and access (e.g., directory services, email, MFA, and application  permissions); provision, modify, and deprovision accounts in accordance with policy. • Assist with administration of servers and core services (on-premises and/or cloud) including  routine maintenance, patching, and basic performance monitoring. 
• Support backups and recovery processes by checking job status, investigating failures, and  assisting with restore requests as directed. 
• Support endpoint management tasks (e.g., OS updates, antivirus/EDR, encryption, software  deployment, and device compliance) to help ensure secure and consistent configurations.
• Assist with basic network administration and troubleshooting (switches, wireless,  DHCP/DNS, VPN) and coordinate with vendors or senior IT staff for advanced issues. • Assist with inventory tracking, purchasing research, asset lifecycle activities, campus events,  and other IT support tasks as assigned. 

KNOWLEDGE, SKILLS, AND ABILITIES 

• Working knowledge of Windows operating systems and common productivity software;  ability to support both Windows and macOS endpoints as applicable. 
• Working understanding of networking concepts (TCP/IP, DNS, DHCP, Wi-Fi, VPN) in a  managed campus environment. 
• Strong troubleshooting and customer service skills with the ability to communicate clearly  with non-technical users; consistent attention to documentation and follow-through. • Ability to manage multiple tasks, work independently, and collaborate effectively with  others; demonstrated ownership of issues through resolution. 
• Experience or familiarity with directory and identity management (e.g., Active Directory  and/or Microsoft 365 administration) including account provisioning and group/permission  management. 
• Familiarity with endpoint management and deployment tools (e.g., imaging, MDM, software  deployment, patch management) and basic hardware lifecycle processes. 
• Awareness of security best practices (least privilege, MFA, phishing awareness,  vulnerability/patch hygiene) and ability to follow IT policies and compliance requirements. • Basic scripting/automation skills (e.g., PowerShell) and ability to learn new systems quickly  are a plus. 
• Ability to lift and carry equipment up to 25 pounds and work under desks or in confined  spaces. 
• Commitment to the mission and values of ·¬ÇÑÉçÇø University. 

EDUCATION, EXPERIENCE, AND TRAINING 

• Bachelor’s degree in a computer-related field preferred; relevant certifications or equivalent  experience may be considered. 
• Two (2) or more years of experience in end-user support/help desk, with demonstrated  exposure to systems administration tasks (account management, patching, backups, server or  cloud administration). 
• Equivalent combinations of education, training, and experience may be considered.

To apply, please submit an application, including a cover here. 

Disclaimer

* This job description is not intended to be all-inclusive; an employee will also perform other reasonably related job responsibilities as assigned by immediate supervisor and/or other management as required. HLGU reserves the right to revise or change job duties, required skills, or qualifications as the need arises. This job description does not constitute a written or implied contract of employment. The aforementioned job requirements are subject to change to reasonably accommodate qualified disabled individuals.